Throughout this past decade, convenience has improved practically every type of buying experience. Updates in technology have transformed the way we live every single day of our lives. The speed of the internet has excelled miles past its origins: cashless transactions are making purchasing quick and simple, even trashcans can now lift their lids automatically. Instant demand to improve every experience has led to constant innovation that seems limitless. Every industry is seeing the results — a reason why our PIRTEK hydraulic repair mobile franchise has blown by the competition. See how our improved customer convenience has helped PIRTEK become the sole answer for any hydraulic hose repair predicament.
Maintaining Flow
Think about what would happen if cars on the highway just stopped, or a log clogged the flow of a river. One single moment, one disruption of flow, can pause the immediate and future progress of an entire system. When clients bring on PIRTEK for an urgent hydraulic hose repair task, we help them minimize that window of workflow interruption. Our goal is to save our clients that missed time by showing up on the job rather than having them wait days for their repair to be completed. We keep track of our clients’ specifications so that they don’t have to worry about searching for customized parts that sometimes take weeks to show up. Our clients rave about our response time:
“It has been great working with PIRTEK this year. Your quick response times and persistence of maintenance has been integral while we have been building our Production Maintenance Department. We saw machine downtime drop from 13% to 8%.” – Nik Wells, Production Maintenance Manager, Focal Point Lights in Chicago IL.
Feeling like a Priority
Did you know that over 85 percent of buyers are more willing to pay for a service with superior customer experience? Why is that? Well, when researching customer service trends of the past decade it became clear that when the customers feel valued they are willing to make a financial commitment to a brand. Two top reasons that lead to a loss in customers are the theme above of not resolving a customer’s problems in a timely manner, along with the customer simply feeling poorly treated. It’s an emotional stage of a transaction that is crucial to focus on always improving — something that separates PIRTEK’s mobile franchise from our competition.
Our PIRTEK mobile franchise owners do not just tell our clients that they are supported, we follow through on that promise daily. PIRTEK is a B2B company, so we are able to seamlessly create a dialogue with our clients in order to understand their needs. That way we know the best approach in case an issue with their equipment arises in the future. We store their information in our records so that when our clients call we can look back on their specifications and have their answers faster. It’s one of the ways we keep our clients feeling both valued and secure.
The demand for superior customer experience is not disappearing anytime soon — in fact, it is only growing. Do you want to know more about the issues a PIRTEK mobile franchise is able to address? Contact us today!
